Return Policy

Our promise

If your refurbished gaming computer is not right for you, you can return it within 14 days of receiving it. You do not need to give a reason. Once we receive the PC back, we refund your payment within 7 days.

Return policy summary

• Return window: 14 days. The 14 days start on the day you receive your PC. For shipped orders that is the delivery date shown on the carrier's tracking. For local pickup it is the day you pick it up.
• Refund timing: we issue your refund within 7 days after we receive the returned PC. This includes the time it takes us to check and test it.
• What you get back: the price you paid for the PC, plus any sales tax we charged on it.
• Refund method: to the original payment method, which is the card you paid with on Stripe's secure payment page.
• Restocking fee: none.
• Return shipping: our free shipping covers sending the PC to you. If you ship it back, you pay for return shipping, unless the return is our mistake (see below). Returning a local pickup order in person costs nothing.
• Exchanges: most of our PCs are one of a kind, so we cannot exchange them. You can return your PC for a refund and order a different one.

How to return a PC

1. Contact us within 14 days. Email sales@tampaeds.com with the name and email you used to order and tell us you would like to return your PC. You can also use the chat with us.
2. We send you instructions. We reply with our return address and the steps for sending the computer back to us. Local pickup customers can arrange to return it in person.
3. Send it back. Please return the computer in the same condition it was sent in, with all the parts and accessories it came with, packed securely so it is not damaged on the way. If you still have the original box and packing, please use them. Email us the tracking number when you ship it.
4. We check it. When the computer arrives, we check its serial numbers and test all of its parts, as described below.
5. Get your refund. We refund your payment to the original payment method within 7 days after we receive the computer, and we email you when it has been issued.

When you get your refund

We issue your refund within 7 days after the returned PC reaches us. After we issue it, your bank or card company decides how long it takes to show up on your statement.

If we find a problem with the return that reduces your refund (see the next sections), we email you within the same 7 days to explain what we found and the amount of your refund.

Serial numbers and testing

To keep returns fair for everyone, we record the serial numbers of a computer's parts and test all of its parts. When your return arrives, we check the serial numbers against our records and test every part to confirm that everything is original and working. We do this on every return.

Return it in the condition it was sent

You can return a PC for any reason, but it must come back in the same condition it was sent in. That means:

• All of the original parts are still in the computer. Nothing has been removed, swapped, or replaced.
• There is no new damage, such as dents, scratches, cracked glass, bent parts, or damage from poor packing.
• All accessories, cables, and anything else that came with it are included.

If a computer comes back with missing or replaced parts, or with damage that was not there when we sent it, we may reduce or deny the refund to cover the loss. We will contact you, explain what we found, and tell you the amount of your refund.

Return shipping

Our free shipping covers sending your PC to you. If you are shipping the PC back, you pay for return shipping. Please use a tracked and insured shipping service, insure the PC for what you paid, and keep your receipt and tracking number. The PC is your responsibility until it arrives at our door, so if it is lost or damaged on the way back, the shipping claim is yours to file.

If you picked your PC up in Tampa, you can bring it back to us in person at no cost. We will arrange a time with you.

If the return is our mistake

If your PC arrives damaged, has a defect, or is not what we described in the listing, email us right away at sales@tampaeds.com with photos. In these cases we pay for return shipping, and you get your refund within 7 days after we receive the PC back.

Canceling before your order ships

If you need to cancel an order before it ships or before you pick it up, email us as soon as you can. We will cancel it and refund your payment in full within 7 days.

After 14 days

If something goes wrong with your PC after the 14-day return window, it is still protected by our 1-year warranty.

Who we are

Tampa EDS LLC, 5110 S Manhattan Ave, Tampa, FL 33611. Phone: (727) 455-8049. Email: sales@tampaeds.com.