Warranty

What is covered

For one year from the day you receive your computer, we cover hardware failures caused by a defective part or by our workmanship under normal use. If a covered part fails, we repair or replace it at no charge to you for parts or labor.

What is not covered

• Physical damage, such as drops, impacts, or cracked glass or parts.
• Liquid damage, fire, or damage from power surges or incorrect power supply to the computer.
• Misuse, neglect, or repairs and changes made by anyone other than Tampa EDS that cause a problem.
• Software problems caused by viruses, malware, or software you installed.
• Normal wear, cosmetic marks, and loss or theft.

How to make a warranty claim

1. Email us. Write to sales@tampaeds.com with the name and email you used to order and a description of the problem. Photos or a short video help a lot.
2. We troubleshoot. We will work through the problem with you and figure out which part needs attention.
3. We fix it. If a covered part has failed, we repair or replace it. We will tell you how to get the computer to us and how it gets back to you.

Within the first 14 days

If you just want to return your PC, see our Return Policy. You do not need to make a warranty claim for that.